Grace Gamero

Director of Strategic Operations | Portfolio & Multi-Site Operations

Grace Gamero

Translating corporate strategy into measurable field execution. 25+ years building SOPs, KPI frameworks, and scalable systems for multifamily and residential portfolios across the Americas.

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Houston, Texasgrace_gamero@outlook.com

25+

Years of Leadership

3,000

Housing Units / Year

11

Concurrent Communities

29,100+

Homes Delivered

About

Director of Strategic Operations

Senior operations executive with 25+ years directing large-scale multifamily and residential portfolio operations across 11 concurrent communities delivering approximately 3,000 housing units annually. I translate corporate strategy into measurable field execution: designing SOPs, building KPI frameworks, standardizing workflows, and implementing scalable systems that elevate portfolio-wide consistency. Expert at leading cross-functional teams within geographically distributed matrix organizations, overseeing technology system adoption, and building learning and development programs tied directly to operational outcomes — driving efficiency, cost reduction, NOI optimization, and organizational readiness for growth.

Expertise

Core Competencies

Operational Excellence & Portfolio Scalability

  • ◆SOPs & Governance Frameworks
  • ◆Lean Process Improvement
  • ◆Six Sigma White Belt
  • ◆Multi-Site Standardization

KPI & Data-Driven Operations

  • ◆Power BI Dashboards
  • ◆KPI Framework Development
  • ◆Performance Analytics
  • ◆Operational Diagnostics

Financial Performance

  • ◆P&L Management
  • ◆NOI Optimization
  • ◆Cost Control
  • ◆ROI Protection

Cross-Functional & Matrix Leadership

  • ◆Distributed Teams
  • ◆Vendor Consolidation
  • ◆Strategic Procurement
  • ◆Asset Management Partnership

Change Management & Tech Adoption

  • ◆Technology Systems Adoption (ERP/PMS/CRM)
  • ◆Community Openings & Transitions
  • ◆L&D Strategy
  • ◆Organizational Readiness

Career

Professional Experience

Current

Fractional COO — Real Estate & Construction Operations

Independent Consulting

– Present

  • Advise residential and infrastructure developers on operational transformation, scalability, and portfolio-wide consistency frameworks.
  • Design SOPs and governance structures to standardize operations across multi-site portfolios, reducing performance variability.
  • Conduct operational diagnostics to identify performance gaps and deploy targeted, measurable improvement plans aligned to business goals.
  • Coach executive leadership on KPI implementation, data-driven decision-making, and organizational readiness for growth.

Director of Construction & Operations

Vivo Grupo Inmobiliario

Regional oversight across Southeast Mexico

–

  • Directed multifamily residential portfolio operations across 11 concurrent communities, delivering ~3,000 housing units annually for a developer with 29,100+ homes delivered.
  • Served as operational right-hand to the CEO, jointly developing financial projections and cash flow strategies, and reporting KPIs, risks, and delivery forecasts at the executive level.
  • Led portfolio-wide design and governance of SOPs, operational standards, and Lean frameworks across all communities.

22%

Efficiency Improvement

18%

Cost Reduction

  • Drove cost reduction through workflow standardization, vendor consolidation, and procurement optimization, directly improving NOI and margin performance.
  • Built KPI dashboards using Power BI, enabling data-driven decisions and continuous operational improvement across the portfolio.
  • Oversaw organizational readiness for new community openings: onboarding frameworks, role-based training programs, and team capability plans.
  • Built and led a geographically distributed matrix operations structure, coordinating project directors, engineering teams, and supply chain functions.
  • Partnered with Finance and Asset Management on portfolio budgeting, forecasting, variance analysis, and ROI protection.

Progressive Operations & Technical Leadership

Vivo Grupo Inmobiliario

Progressive roles across the residential portfolio lifecycle

–

Progressed through roles of increasing responsibility, building deep expertise across the full residential portfolio lifecycle:

Supply Chain & Logistics

End-to-end supply chain, warehouse operations, and resource logistics ensuring availability and cost-efficiency across the portfolio.

Systems & Technology

ERP implementation and optimization (Enkontrol, Neodata, Opus); experience directly transferable to enterprise PMS and CRM platforms including Entrata.

Financial & Cost Control

Budgeting, cost estimation, change management protocols, and standardized cost analysis to safeguard portfolio margins.

Quality Assurance & Audit

Site inspections, internal audits, and construction verification enforcing corporate quality standards across communities.

Strategic Procurement

High-stakes negotiations with contractors and suppliers, driving profitability across multi-site matrix operations.

Prior Leadership & Technical Experience

–

State Technical Manager

2009 – 2010

Mexican Chamber of the Construction Industry (CMIC)

Represented the construction sector before municipal planning councils. Coordinated training and certification programs for construction professionals.

Technical Office Manager

2006 – 2009

Grupo Syasa

Managed technical and financial planning for vertical residential developments. Prepared bids, technical proposals, and economic feasibility analyses.

Cost, Planning & Budget Manager

2001 – 2006

Grupo Codecasa

Directed technical and financial documentation for public infrastructure projects, including supervision of civil works for the Cozumel International Airport expansion.

Credentials

Education & Executive Development

IPADE Business School

Senior Management Program (AD)

Harvard Case Method Methodology

MIT Professional Education

Women in Leadership

2024

International Six Sigma Institute

Lean Six Sigma White Belt

2025

ICAMI

Executive Development Program

Universidad Anahuac

Advanced Managerial Skills Diploma

PMI Houston Chapter

Active Member

Project Management Institute

Tools & Languages

Technology & Systems

Business Intelligence

Power BI — Data VisualizationOperational DashboardsData-Driven Decision Making

Property Management & ERP

EnkontrolNeodataOpusAdaptable to EntrataPMS / CRM Platforms

Project & Portfolio Management

JiraTrelloZohoProcorePrimavera P6AgileLean Frameworks

Productivity & Collaboration

Microsoft 365 (Expert)SlackAutoCADGantt Planning

Languages

ES

Spanish

Native

EN

English

Professional Working Proficiency

FAQ

Frequently Asked Questions

What do you specialize in?

I specialize in directing multi-site multifamily and residential portfolio operations: designing SOPs, building KPI frameworks, optimizing NOI, and leading operational transformation across geographically distributed matrix organizations. With 25+ years of experience, I oversee portfolios delivering approximately 3,000 housing units annually.

Where are you based?

I'm based in Houston, Texas. I have extensive experience working across Mexico and the United States, with regional oversight across Southeast Mexico during my tenure at Vivo Grupo Inmobiliario.

What industries do you work in?

I work in multifamily and residential development, construction operations, and real estate infrastructure. As a Fractional COO, I provide strategic advisory for residential and infrastructure developers, focusing on operational transformation, portfolio-wide consistency, and organizational readiness for growth.

What are your key achievements?

I achieved a 22% improvement in operational efficiency and 18% cost reduction at Vivo Grupo Inmobiliario through SOP design, vendor consolidation, and procurement optimization. I directed 11 concurrent communities delivering ~3,000 housing units annually, with oversight of 29,100+ homes delivered, and built KPI dashboards in Power BI to drive portfolio-wide data-driven decisions.

What education and credentials do you hold?

I hold a Senior Management Program (AD) from IPADE Business School using the Harvard Case Method, a Women in Leadership certificate from MIT Professional Education (2024), a Lean Six Sigma White Belt from the International Six Sigma Institute (2025), an Executive Development Program from ICAMI, and an Advanced Managerial Skills Diploma from Universidad Anahuac.

Let's Connect

Ready to Transform Your Operations?

Whether you're looking to optimize your development pipeline, strengthen your operational framework, or scale your residential portfolio, I'd welcome the opportunity to discuss how I can help.

grace_gamero@outlook.comConnect on LinkedIn

Houston, Texas, United States